Identifying the Root Cause
Material weaknesses reveal more than control failures. Material weaknesses in ICFR highlight governance and risk integration issues. A GRC-enabled approach to remediating material weaknesses involves root cause analysis that goes beyond control testing. It evaluates the governance environment, risk appetite, and process design that allowed the material weakness to appear.
Key techniques include:
- Inquiry: Understand the key issues and expected results through interviews with external auditors and key stakeholders in the processes.
- Process walkthroughs: Map risks and controls end-to-end to find where breakdowns occur and what could go wrong.
- Control effectiveness reviews: Decide whether controls are properly designed and consistently operating effectively.
- Risk assessments: Align control gaps with enterprise risk priorities to perform remediation effectively.
GRC leaders must distinguish:
- Knowledge gaps (lack of awareness or training)
- Process gaps (control design failures or lack of oversight)
When planning the remediation of material weaknesses, it is important that organizations focus on finding the underlying reasons for the issue versus the surface-level fixes. For example, if a company finds a material weakness in applying revenue recognition standards resulting in improper revenue recognition (the” symptom”). The root cause of a material weakness may be attributed to knowledge gaps within the company due to turnover in significant accounting roles and staffing shortages. To address the symptom of improper revenue recognition, the company should review hiring decisions to increase headcount for key roles. Clearly finding the root cause enables meaningful, scalable solutions to remediate the issue.